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anemptytextllinethatgoesonandonandonaboveexcerptandbelowcategoryThe Tru Vue Retail Makeover project involved many different aspects of Larry and Rene’ Bauer’s framing business in Port Angeles, WA. This project teaches us what can be done to help framing shops grow, and the Bauers were the perfect choice to meet the challenge. I am lucky to be involved in so many businesses and the lives of the people who run them. -
anemptytextllinethatgoesonandonandonaboveexcerptandbelowcategoryFramers believe offering expensive framing options hurts the perception of their business, but withholding options creates resentment and undermines trust. Selling premium framing products is about offering informed choices, not trying to upsell. -
anemptytextllinethatgoesonandonandonaboveexcerptandbelowcategoryIn custom framing, there is no faster way of improving your profits than by increasing your average ticket. Make Average Ticket growth a goal for your company. Download our free tool to record your daily progress, improve your ability to reach goals and measure improvement. -
anemptytextllinethatgoesonandonandonaboveexcerptandbelowcategoryCustomer Service falls short in simple, but very important areas. The simple things often mean the most when building business relationships. Here's four ways to improve how people perceive your business, including response urgency, accountability, attentiveness, and displaying gratitude. -
anemptytextllinethatgoesonandonandonaboveexcerptandbelowcategoryOne of the biggest challenges facing custom frame shop owners is determining their pricing strategy. You want to strike the right balance with pricing so that you don’t discourage customers, but are also able to cover your operational expenses, material costs, and allow for remaining profit. Read this article to learn how to take your pricing to the next level. -
anemptytextllinethatgoesonandonandonaboveexcerptandbelowcategoryA little tweak to pricing can make a substantial difference. In this video from Tru Vue®, Ken Baur talks with Retail Boot Camp winners Larry and Rene Bauer of Karon’s Frame Center about taking their pricing strategy to the next level. -
anemptytextllinethatgoesonandonandonaboveexcerptandbelowcategoryRead about a great customer experience that transformed Ken Baur's trip to Antelope Canyon. Are you making your customer's experience memorable? -
anemptytextllinethatgoesonandonandonaboveexcerptandbelowcategoryAt WCAF 2017 I observed that the shift to learning about the operational aspects of running a small business is continuing as owners understand the need to monitor profits and well as grow their creative talents. -
anemptytextllinethatgoesonandonandonaboveexcerptandbelowcategoryCreate consistency for great designs by building a design philosophy which can be shared and taught to others in your company. By outlining and teaching a process, you can offer consistent talent regardless of who the designer is. -
anemptytextllinethatgoesonandonandonaboveexcerptandbelowcategoryVIDEO: In this pricing & profitability video series, framing industry expert Ken Baur discusses raising the average ticket price with owners Rene' & Larry Bauer for the 2016 Tru Vue Retail Bootcamp. -
anemptytextllinethatgoesonandonandonaboveexcerptandbelowcategoryVIDEO: In this pricing & profitability video series, framing industry expert Ken Baur discusses scorekeeping and average ticket with owners Rene' & Larry Bauer for the 2016 Tru Vue Retail Bootcamp. -
anemptytextllinethatgoesonandonandonaboveexcerptandbelowcategoryIf I had to single out one book which influenced the most change in my life it would clearly be Gung Ho! By Ken Blanchard. Blanchard helps to explain how business leadership can be a natural process instead of something forced upon others. -
anemptytextllinethatgoesonandonandonaboveexcerptandbelowcategoryVIDEO: In this pricing & profitability video series, framing industry expert Ken Baur discusses discounting dilemmas with Imagine It Framed owners, Rene' & Larry Bauer, for the 2016 Tru Vue Retail Bootcamp. -
anemptytextllinethatgoesonandonandonaboveexcerptandbelowcategorySmall things can shape a shopping experience. While on the road I observed that ‘details’ can make visiting a business something special…or ruin it. -
anemptytextllinethatgoesonandonandonaboveexcerptandbelowcategoryDuring his operational and financial consultation with Tru Vue® Retail Boot Camp winners' Rene and Larry Bauer, Ken talked with them about a major factor in success for small businesses — controlling discounting. Maintain profitability of custom designs by limiting discounting and having confidence in your pricing. -
anemptytextllinethatgoesonandonandonaboveexcerptandbelowcategoryVIDEO: In this pricing & profitability video series, framing industry expert Ken Baur discusses pricing strategies with Imagine It Framed owners, Rene' & Larry Bauer, for the 2016 Tru Vue Retail Bootcamp. -
anemptytextllinethatgoesonandonandonaboveexcerptandbelowcategoryFinding new customers takes a plan when you lose 15% of your clients on average each year. How many new customers do you need to add to maintain your business? -
anemptytextllinethatgoesonandonandonaboveexcerptandbelowcategoryThis post is the first in a series inspired by the Tru Vue Retail Boot Camp. We begin with an overview of definitions of common financial Ken uses throughout the series.
