Knowing when to add staffing is often a difficult decision that should be based on some kind of data. Training requires a lot of time and energy – a training manual can help.
You have the ability to adapt policies and procedures to go above and beyond for your customers. Wild Orchid Flower Shop in Urbandale, Iowa, did just that for us – learn from an exceptional service experience.
Many stores are forgetting the consequence of making shopping too difficult. Shop owners must balance safety with customer experience in order to minimize the pain consumers feel while shopping.
The worst thing a shop can do right now is to hold back or make decisions that could have a negative impact on sales. Here are some areas that all shops should be concentrating on to ensure positive results.
Prepare now for reopening businesses closed due to the Covid-19 pandemic. Those who are prepared will be in a position to benefit from customers eager to feel normal again.
The uncertainty about our businesses and personal health caused by coronavirus can cause people to make bad business decisions. Don’t worsen the problem by turning down or limiting business. Make those decisions AFTER results start to decline.
Most customers are willing to pay a fair price for products and services. Businesses that plan ahead to be sure the complete service is part of the original price, provide a more positive customer experience.
Do you struggle with the concept of “selling” to clients? Learn how to focus on serving the needs of your customers instead of selling to them.
Creating trust with your clients should be the ultimate goal in business. Learn how to create trust using empathy and credibility.