customer service Archives

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Pricing Mistakes and How to Avoid Them

Improving Profits, Management

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Most customers are willing to pay a fair price for products and services. Businesses that plan ahead to be sure the complete service is part of the original price, provide a more positive customer experience.
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It’s not Selling - It’s Serving

Framing, Management

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Do you struggle with the concept of "selling" to clients? Learn how to focus on serving the needs of your customers instead of selling to them.
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Are You Building Trust?

Framing, Management

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Creating trust with your clients should be the ultimate goal in business. Learn how to create trust using empathy and credibility.
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It Takes the Right Attitude to Achieve Greatness

Management

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Greatness in business requires the right attitude towards customer care. Having empathy towards your customers helps you better serve their needs.
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What I Learned This Summer

Framing

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Great service is what really creates a memorable customer experience. The product (in this case, the food) matters, but it is not everything. During my travels overseas, I noticed that the level of service while dining left me underwhelmed about my experience.
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Four Vital Aspects Of Building Business That Often Get Ignored

Management

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Customer Service falls short in simple, but very important areas. The simple things often mean the most when building business relationships. Here's four ways to improve how people perceive your business, including response urgency, accountability, attentiveness, and displaying gratitude.
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How One Employee Made My Experience Exceptional

Management

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Read about a great customer experience that transformed Ken Baur's trip to Antelope Canyon. Are you making your customer's experience memorable?
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Observations from the Road

Management

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Small things can shape a shopping experience. While on the road I observed that ‘details’ can make visiting a business something special…or ruin it.
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Selling Expertise, Service and Trust

Framing, Management, Published Articles

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'Trust' is a key factor in the decision-making process when choosing to custom frame. Selling trust, service and expertise is a missed opportunity for some custom framers. As you consider what your business has to offer, this should be an essential part of your plan.
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How to Work With Difficult Customers

Marketing & Branding, Published Articles

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No matter how hard you try to provide excellent customer service, you will experience unhappy or dissatisfied or just plain difficult customers. Dealing successfully with difficult customers can provide an opportunity to grow both your business and your personal skills.
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Observations From My Travels

Management

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Since customer service is such a huge part of a small businesses ability to build relationships, I notice how businesses interact with customers. Being on the road gives me lots of opportunity for observing and here’s a few things I’ve noticed...
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If I Could Change One Thing

Framing

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Usually what framers are really good at is creating and building relationships. We make people happy with everything we create. The one thing I would change in our industry is our inability to show to others just how much we enhance the lives of those we serve.
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Build a Complete Service First

Framing, Management

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Many framers want to know what they should add to their framing business to increase revenue. Consider adding services like delivery, installation, on-site sales, or business-to-business programs, before adding product sales.
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Happy Customers: The Framer's Advantage

Framing

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I think custom framing has one huge advantage over most industries. People LOVE what we make for them. Use this positive atmosphere to build business.
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Conservation Is the Key to Preservation

Framing, Published Articles

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Customers come to independent framers because of our knowledge about proper treatment of their valuables. Educating clients about preservation materials is critical to our industry's survival.
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On-Site Consultations

Framing, Marketing & Branding, Published Articles

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Building an on-site consulting program helps you meet the needs of your busy clients. Visiting clients in their homes and offices for design consultations has become a vital part of service that opens up new opportunities for business.
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What is Your Real Image?

Management, Published Articles

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Branding and perceived image are important aspects of getting customers to your door, but the image they leave with is the one that will make or break your business.
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I Did It Again!

Framing

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I do have one big weakness on this job. I continue breaking company policy when it come to hanging things we don't make. There is no way of charging enough for something like this that offsets the time, and risk of damaging it.

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