An Example of Great Service
You have the ability to adapt policies and procedures to go above and beyond for your customers. Wild Orchid Flower Shop in Urbandale, Iowa, did just that for us – learn from an exceptional service experience.
Addressing Consumer Pain
Many stores are forgetting the consequence of making shopping too difficult. Shop owners must balance safety with customer experience in order to minimize the pain consumers feel while shopping.
Pricing Mistakes and How to Avoid Them
Most customers are willing to pay a fair price for products and services. Businesses that plan ahead to be sure the complete service is part of the original price, provide a more positive customer experience.
It’s not Selling – It’s Serving
Do you struggle with the concept of “selling” to clients? Learn how to focus on serving the needs of your customers instead of selling to them.
Are You Building Trust?
Creating trust with your clients should be the ultimate goal in business. Learn how to create trust using empathy and credibility.
It Takes the Right Attitude to Achieve Greatness
Greatness in business requires the right attitude towards customer care. Having empathy towards your customers helps you better serve their needs.
What I Learned This Summer
Great service is what really creates a memorable customer experience. The product (in this case, the food) matters, but it is not everything. During my travels overseas, I noticed that the level of service while dining left me underwhelmed about my experience.
Four Vital Aspects Of Building Business That Often Get Ignored
Customer Service falls short in simple, but very important areas. The simple things often mean the most when building business relationships. Here’s four ways to improve how people perceive your business, including response urgency, accountability, attentiveness, and displaying gratitude.
How One Employee Made My Experience Exceptional
Read about a great customer experience that transformed Ken Baur’s trip to Antelope Canyon. Are you making your customer’s experience memorable?