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    • Home
    • How Ken Can Help
        • Grow Your Profits
            • Building The Value Of Your Company
            • Profitable Pricing Program
            • Scorekeeping For Better Results
            • Selling To Businesses
          • Close
        • Improve Your Marketing
            • Building A Brand For Your Business
            • B2B Sales & Marketing
            • Instant Marketing Program for Framers
          • Close
        • Management Programs
            • Building A True Team
            • Incentive Programs
            • Increasing Production Efficiency
          • Close
        • For Framers
            • Improve Your Life As A Frame Shop Owner
            • Pricing Custom Framing
            • Instant Marketing Program
            • Selling Framing To Businesses
            • Gallery & Showroom Design
            • Articles About The Framing Industry
            • Products For Framers
          • Close
      • Close
    • Products
    • Resources
        • Articles & Videos
        • Helpful Links
        • Ken’s Blog
        • Products
        • Speaking Events
        • Who is Ken?
      • Close
    • Our Clients
        • Client Map
        • Success Stories
        • Testimonials
      • Close
    • Contact
      • Close

An Example Of Great Service

An Example of Great Service

ManagementBy KB ConsultingAugust 26, 20201 Comment

You have the ability to adapt policies and procedures to go above and beyond for your customers. Wild Orchid Flower Shop in Urbandale, Iowa, did just that for us – learn from an exceptional service experience.

addressing consumer pain

Addressing Consumer Pain

ManagementBy KB ConsultingJuly 30, 2020Leave a comment

Many stores are forgetting the consequence of making shopping too difficult. Shop owners must balance safety with customer experience in order to minimize the pain consumers feel while shopping.

pricing mistakes

Pricing Mistakes and How to Avoid Them

Improving Profits, ManagementBy KB ConsultingFebruary 26, 20204 Comments

Most customers are willing to pay a fair price for products and services. Businesses that plan ahead to be sure the complete service is part of the original price, provide a more positive customer experience.

selling or serving

It’s not Selling – It’s Serving

Framing, ManagementBy KB ConsultingSeptember 24, 20192 Comments

Do you struggle with the concept of “selling” to clients? Learn how to focus on serving the needs of your customers instead of selling to them.

build trust

Are You Building Trust?

Framing, ManagementBy KB ConsultingJuly 2, 2019Leave a comment

Creating trust with your clients should be the ultimate goal in business. Learn how to create trust using empathy and credibility.

road to greatness

It Takes the Right Attitude to Achieve Greatness

ManagementBy KB ConsultingApril 30, 2019Leave a comment

Greatness in business requires the right attitude towards customer care. Having empathy towards your customers helps you better serve their needs.

What I Learned This Summer

FramingBy KB ConsultingJuly 25, 20182 Comments

Great service is what really creates a memorable customer experience. The product (in this case, the food) matters, but it is not everything. During my travels overseas, I noticed that the level of service while dining left me underwhelmed about my experience.

accountability and gratitude in business

Four Vital Aspects Of Building Business That Often Get Ignored

ManagementBy KB ConsultingApril 26, 20176 Comments

Customer Service falls short in simple, but very important areas. The simple things often mean the most when building business relationships. Here’s four ways to improve how people perceive your business, including response urgency, accountability, attentiveness, and displaying gratitude.

exceptional customer service at antelope canyon

How One Employee Made My Experience Exceptional

ManagementBy pfgsitesMarch 1, 20171 Comment

Read about a great customer experience that transformed Ken Baur’s trip to Antelope Canyon. Are you making your customer’s experience memorable?

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