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    • Home
    • How Ken Can Help
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            • Building The Value Of Your Company
            • Profitable Pricing Program
            • Scorekeeping For Better Results
            • Selling To Businesses
          • Close
        • Improve Your Marketing
            • Building A Brand For Your Business
            • B2B Sales & Marketing
            • Instant Marketing Program for Framers
          • Close
        • Management Programs
            • Building A True Team
            • Incentive Programs
            • Increasing Production Efficiency
          • Close
        • For Framers
            • Improve Your Life As A Frame Shop Owner
            • Pricing Custom Framing
            • Instant Marketing Program
            • Selling Framing To Businesses
            • Gallery & Showroom Design
            • Articles About The Framing Industry
            • Products For Framers
          • Close
      • Close
    • Products
    • Resources
        • Articles & Videos
        • Helpful Links
        • Ken’s Blog
        • Products
        • Speaking Events
        • Who is Ken?
      • Close
    • Our Clients
        • Client Map
        • Success Stories
        • Testimonials
      • Close
    • Contact
      • Close

accountability and gratitude in business

Four Vital Aspects Of Building Business That Often Get Ignored

ManagementBy KB ConsultingApril 26, 20176 Comments

Customer Service falls short in simple, but very important areas. The simple things often mean the most when building business relationships. Here’s four ways to improve how people perceive your business, including response urgency, accountability, attentiveness, and displaying gratitude.

Observations from the Road

Observations from the Road

ManagementBy KB ConsultingOctober 28, 20167 Comments

Small things can shape a shopping experience. While on the road I observed that ‘details’ can make visiting a business something special…or ruin it.

Do You Work ON Your Business or FOR Your Business?

Framing, Management, Published ArticlesBy pfgsitesOctober 12, 2014Leave a comment

Small business owners, who work FOR their businesses while ignoring the need to work ON them, will soon find that growth is almost impossible. Set up company policies and training programs with team manuals.

The Failure to Communicate

Management, Published ArticlesBy pfgsitesMay 12, 2012Leave a comment

Communication is often underrated by businesses. Too often we assume team members and clients understand much more about our business than they really do.

The Simple Truth: Failing to Plan- A Plan to Fail

Framing, Management, Published ArticlesBy KB ConsultingApril 12, 2012Leave a comment

There is a huge difference between performing business tasks and running the business. Without planning, your business has very limited potential for long-term success.

meeting your obligations

Are You Meeting Your Obligations?

Framing, Management, Published ArticlesBy pfgsitesFebruary 12, 2012Leave a comment

It’s very important to understand the true depth of a client relationship. In fact, if a client comes to you seeking a professional relationship, you must accept the obligation to provide everything that client needs to make a buying decision!

Observations From My Travels

ManagementBy KB ConsultingApril 2, 2011Leave a comment

Since customer service is such a huge part of a small businesses ability to build relationships, I notice how businesses interact with customers. Being on the road gives me lots of opportunity for observing and here’s a few things I’ve noticed…

What Do You Have: Clients or Customers?

ManagementBy KB ConsultingOctober 28, 2010Leave a comment

There’s a huge difference between customers and clients, and understanding that difference opens the door to building lasting business relationships that create true loyalty.

What is Your Real Image?

Management, Published ArticlesBy pfgsitesMarch 10, 2010Leave a comment

Branding and perceived image are important aspects of getting customers to your door, but the image they leave with is the one that will make or break your business.

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