Customer Service falls short in simple, but very important areas. The simple things often mean the most when building business relationships. Here’s four ways to improve how people perceive your business, including response urgency, accountability, attentiveness, and displaying gratitude.
Small things can shape a shopping experience. While on the road I observed that ‘details’ can make visiting a business something special…or ruin it.
Small business owners, who work FOR their businesses while ignoring the need to work ON them, will soon find that growth is almost impossible. Set up company policies and training programs with team manuals.
Communication is often underrated by businesses. Too often we assume team members and clients understand much more about our business than they really do.
There is a huge difference between performing business tasks and running the business. Without planning, your business has very limited potential for long-term success.
It’s very important to understand the true depth of a client relationship. In fact, if a client comes to you seeking a professional relationship, you must accept the obligation to provide everything that client needs to make a buying decision!
Since customer service is such a huge part of a small businesses ability to build relationships, I notice how businesses interact with customers. Being on the road gives me lots of opportunity for observing and here’s a few things I’ve noticed…
There’s a huge difference between customers and clients, and understanding that difference opens the door to building lasting business relationships that create true loyalty.
Branding and perceived image are important aspects of getting customers to your door, but the image they leave with is the one that will make or break your business.